How can I manage my account? You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "My Account".
When will my credit card be refunded? Once your package has been received, your refund will be processed in the original form of payment (i.e. same credit card) within five business days. You will be notified, via email, when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from us.
Yes, your billing address can be different from your shipping address. During the checkout process, you will first be asked to enter your billing address. However, your billing address must match the address associated with the credit card that you are using to complete your purchase. You will then be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.
We offer free delivery for orders of over £50.00. A £5.00 fee will be charged for the delivery of orders under £50.00. The minimum order for free shipping can be lowered during specific promotions. The £5.00 fees are non-refundable should you wish to return the items.
It may take approximately 1 to 7 business days from the shipping date, depending on the shipping location. For orders that contain multiple items, you may receive some items separately. The shipping and handling charge only applies to the first package shipped.
You'll find a tracking link in the confirmation email you've received right after your order.
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